Refund policy

Refund Policy:

At Zemka Creations, we take great care in handcrafting each crochet purse to ensure you receive a high-quality, unique product. Due to the nature of our handmade items, all sales are final, and we do not accept returns or exchanges.

No Returns or Exchanges

• Final Sale: All items purchased are final sale and cannot be returned or exchanged. Please ensure that you carefully review your order and product details before making a purchase.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receiving your order at info@zemkacreations.com with photos and a description of the issue. We will work with you to resolve the situation, including offering a replacement or refund if necessary.

Custom Orders

• Please note that custom or personalized orders are non-refundable under any circumstances, unless there is a defect in craftsmanship.

We appreciate your understanding and support of our small business. If you have any questions or concerns, feel free to reach out to us at info@zemkacreations.com